What is Service Excellence?
Satisfactory service? No! Inspiring service? Yes, that's what Service Excellence means and nothing less.
So what exactly is Service Excellence? Service Excellence is the pinnacle of service. This means that Service Excellence is not about simply satisfying customers, but about consistently inspiring them. The effects of Service Excellence go far beyond the mere level of customer satisfaction. An outstanding service culture can also have a positive impact on other areas of the company and, for example, improve the economic situation of companies.